At The Murphy Cabinet Store, we want you to love your purchase. If for any reason you're not completely satisfied with your order, we offer a hassle-free 30-day return policy. Our goal is to ensure your shopping experience is positive and convenient.
Eligibility:
You have 30 days from the date of delivery to initiate a return.
To qualify for a return, the item must be in its original condition, unused, undamaged, and with all accessories and packaging included.
Exchanges:
We do not offer direct exchanges for products. If you wish to exchange an item for a different one, we kindly ask you to process a return as per our return policy and place a new order for the desired product.
Shipping Damage:
In the unfortunate event of transit damage, we've got you covered. Our dedicated customer support team will assist you in the resolution process. Please reach out to us and we will assist you in one of the following ways:
For minor damages or missing parts, we will provide free replacement parts to ensure your product is complete and fully functional. No additional shipping costs will be charged.
For more substantial damages, we offer the option of a partial refund with a discount on the product price or a completely free replacement. No additional shipping costs or restocking fee will be charged for replacements.
Our team will work with you to find the best solution based on the specific situation.
Shipping Charges:
All shipping costs associated with the original purchase and return are non-refundable. This includes both the shipping charges incurred at the time of purchase and the return shipping costs.
Restocking Fee:
We believe in transparency and being upfront with our customers. A restocking fee of 15% will be applied to all eligible returns. This fee helps us cover the costs associated with processing returns and preparing products for resale.
Refunds:
Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your financial institution.
The restocking fee will be deducted from the refund amount.
Shipping costs from the initial purchase are non-refundable.
Return Process:
Contact Us: To start the return process, reach out to our friendly customer support team via phone, email, or our website's contact form. We're here to assist you every step of the way.
Return Authorization (RA) Number: After verifying your purchase and eligibility, we'll provide you with a unique Return Authorization (RA) number. Please include this number on the return package for efficient processing.
Secure Packaging: Pack the item securely, using the original packaging, to prevent any damage during transit.
Return Shipping: You are responsible for the return shipping costs. We will set up the return shipping, the price of which will be deducted from the refund.
Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon successful inspection, we'll process the refund, excluding the restocking fee and any shipping costs incurred.
Our customer support team is here to assist you with any questions or concerns you may have throughout the return process. We aim to make your experience as smooth and enjoyable as possible. If you have any questions or need further assistance with your return, please don't hesitate to contact us.
Thank you for choosing The Murphy Cabinet Store. We appreciate your business, and we're committed to ensuring your satisfaction with every purchase.